Refund Policy
At Al-Khair Foundation, we hold our supporters in the highest regard and deeply appreciate the trust you place in us to carry out our charitable activities. We are committed to transparency, integrity, and compliance with all relevant laws and regulations. As a UK-registered charity, our refund policy is guided by the provisions set out in The Charities Act 2011. Under this legislation, we are not legally obligated to provide refunds for donations except under exceptional circumstances.
However, we recognize that situations may arise where a refund request is appropriate. While donations are vital to our work and are typically considered final, we are dedicated to handling such matters with fairness, compassion, and diligence. Each refund request will be carefully reviewed to ensure that it is considered on its individual merits.
Requesting a Refund
If you feel you are entitled to a refund for your donation, we kindly ask you to contact us with the relevant details. To assist us in processing your request efficiently, please provide the following information:
- Your full name and contact details.
- The date of the donation and the amount donated.
- The method of payment (e.g., online, cheque, bank transfer).
- A brief explanation of the reason for your refund request.
You can reach us via email at [email protected] or by phone at 0300 0999 786. Our team is committed to responding promptly and providing the guidance you need.
Refund Processing Timeline
If your refund request is approved, we aim to process it within 7–10 working days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider. We will keep you informed throughout the process and provide any updates as needed.
Discretionary Refunds
It is important to note that all refund decisions are made at the sole discretion of Al-Khair Foundation. We are committed to ensuring that such decisions are handled in alignment with our legal obligations and internal policies. In cases where refunds are granted, they will be processed through the original payment method used to make the donation.
Our Commitment to You
At Al-Khair Foundation, we are dedicated to maintaining the highest standards of ethical conduct, transparency, and legal compliance. We value your trust and understand the importance of addressing any concerns you may have with compassion and professionalism.
Your contributions are the cornerstone of the work we do, enabling us to support communities in need worldwide. We remain deeply grateful for your generosity and ongoing support.
If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact us. We are here to assist you.